3-Step Process

Checkout from Website

Select $100 deposit or full payment before adding your desired lock to cart. Make the online payment at checkout and receive our invoice via email.

Schedule Installation

Send images of your current door for evaluation. We will confirm a date and time for the installation. 100% Refund will be made if deemed unsuitable.

Installation Day

Our specialist installer with advanced equipment will install your new digital lock. Fret not as programming and teaching will take place after installation.

$100 Deposits Accepted

We offer 100% Risk Free Refunds

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Frequently Asked Questions

Installation

How do I book an installation appointment?

After your checkout, our customer service personnel will reach out to you with a list of available dates for you select.

What will installation day be like?

Our Specialist Installers will take measurements of your door before the installation commencement. We will ensure your lock is securely installed with our professional machinery.

The installer on site will guide you and your family on the digital lock functions.

What are the installation time slots and duration?

We operate every Monday to Saturday, 9am to 5pm. Please note that Condominiums and Executive Condominiums (EC) have rules on renovation timings.

Timing from installation to programming process:
Small Locks (e.g. Kaiser Gate Lock): 45 minutes ~ 1.5 hours
Big Locks(e.g. Samsung DR708, Philips 702) : 1.5 ~ 3 hours

Can I install on my own?

It is not recommended as installation of modern digital locks require special tools. If poor installation is done, there will be a high chance of your door jamming. Warranty will be voided if installation not done by AutoLifeTech installers.

Product

What is included in the product price stated?

For our installation package. This includes: drilling, chiseling, installation, programming, step-by-step guidance, customer portal access, after-sales service and warranty.

Are there any additional charges on installation day?

We pride ourselves with transparent pricing. Our team will request photos from you to advise if additional service needed.

What is not included in package and might incur additional charge?
1) Extra metal box, remote control, different face/side plate, extra RFID tag cards etc, unless otherwise stated.
2) Additional Services: Removal/Installation of non-purchased items such as door handle, door stopper, door closer, etc.
3) Extensive Labour: Hacking, cutting of metal structure & extra patching of holes, etc

Example 1: Gate lock to be mounted on different location, hence needing customised bracket plates and labour – add $50

Example 2: Upon removing existing door lock (removal included in service), there is a big hole that cannot be covered by new digital lock, customer require patching service – add $50

Example 3: Customer request additional tag cards – add $12

 

Payments

How is it possible that your prices are super competitive?

No high overhead costs, less operational expenses. In return, we are able to pass the savings on to you consumers who matter most. So no frills you don’t need, no markups. We provide only direct imports and top-notch installation services with warranty protection.

Modern world security shouldn’t be a luxury, it should be for everyone.

What payment methods do you accept?

We accept PayNow, credit/debit cards payments via Visa/Master card. Make payment at the checkout page during your purchase. 

Warranty

How long is the warranty given?
Warranty will be provided by AutoLifeTech for 1 full year, which includes digital lock parts, labour and workmanship. To add on extra years of warranty, please select or contact our customer service.
How can I claim the warranty?

In order to process an exchange or replacement request, we will require photos/videos of the damaged component(s). Claims covered under warranty can be made by reaching out us at +65 9023 9057. Samsung, Philips, Kaiser Lock warranty is automatically registered, no further action required. 

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